PRIVACY POLICY
Our office understands the importance of protecting your personal health information. To help you understand how we are doing that, we have outlined below how our office is collecting, using and disclosing your personal health information.
This office will collect, use and disclose information about you for the following purposes:
- to deliver safe and efficient patient care
- to identify and to ensure continuous high quality service
- to assess your health needs
- to provide health care
- to advise you of treatment options
- to enable us to contact you
- to establish and maintain communication with you
- to offer and provide treatment, care and services in relationship to the oral and maxillofacial complex and dental care generally
- to communicate with other treating health care providers, including specialists and general dentists who are the referring dentists and/or peripheral dentists
- to allow us to maintain communication and contact with you to distribute health care information and to book and confirm appointments
- to allow us to efficiently follow-up for treatment, care and billing
- for teaching and demonstrating purposes on an anonymous basis
- to complete and submit dental claims for third party adjudication and payment
- to comply with legal and regulatory requirements, including the delivery of patients’ charts and records to the
- Royal College of Dental Surgeons of Ontario in a timely fashion, when required, according to the provisions of the
- Regulated Health Professions Act
- to comply with agreements/undertakings entered into voluntarily by the member with the Royal College of Dental Surgeons of Ontario, including the delivery and/or review of patients’ charts and records to the College in a timely fashion for regulatory and monitoring purposes
- to permit potential purchasers, practice brokers or advisers to evaluate the dental practice
- to allow potential purchasers, practice brokers or advisers to conduct an audit in preparation for a practice sale
- to deliver your charts and records to the dentist’s insurance carrier to enable the insurance company to assess liability and quantify damages, if any
- to prepare materials for the Health Professions Appeal and Review Board (HPARB)
- to invoice for goods and services
- to process credit card payments
- to collect unpaid accounts and report unpaid accounts to national and regional credit bureaus
- to assist this office to comply with all regulatory requirements
- to comply generally with the law
Please note that any questions or concerns that you might have about your personal health information can be directed to our contact person: Dr Tudor Codreanu. He can be reached at: Coventry Dental Care, 684 Ontario St, Unit #6, Stratford, ON, N5A 3J7, P: 519-305-9100. If a new purpose arises for the use and/or disclosure of your personal health information, we will seek your approval in advance. You may withdraw your consent at any time.
Your personal health information may be accessed by regulatory authorities under the terms of the Regulated Health Professions Act (RHPA) for the purposes of the Royal College of Dental Surgeons of Ontario fulfilling its mandate under the RHPA.
Any requests for access or correction to your personal health information should be directed, in writing, to Dr Tudor Codreanu. If you are dissatisfied with the manner in which we have addressed your requests for access or correction to your personal health information or if you have general concerns about our privacy practices, you may contact the Office of the Privacy Commissioner of Ontario. Thank you for your support and understanding in helping our office comply with all regulatory requirements and generally with the law.
WEBSITE PRIVACY POLICY
By using our site users agree that they consent to: the conditions set out below for the collection, use, and retention of the data as listed. When you visit and use our site, we may automatically collect and store the following information: IP address, location, clicked links; and content viewed. Data collected
in a non-automatic way: we may also collect the following data when you perform certain functions on our site: first and last name; email address, and phone number. This data may be collected using forms and the chat service on the website.
The data we collect when the user performs certain functions may be used for the following purposes: marketing (patients of the practice excluded), communication (applicable to all visitors). We may share user data with the following third parties: Google, Meta, Bing, Pinterest (patients of the practice excluded). We may share user data with third parties for the following purposes: targeted advertising (patients of the practice excluded). User data will be stored until the purpose the data was collected for has been achieved.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
The minimum age to use our website is 18 years of age. If we learn that we have collected personal data from a person under 18 years of age, the personal data will be deleted as soon as possible. We provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data: click banner on the website. Data obtained from patients of the practice through the website is only used for communication and to maintain functionality, not for any marketing purposes.
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. We use the following types of cookies on our site: 1) functional cookies – used to remember the selections you make on our site so that your selections are saved for your next visits; 2) analytical cookies – used improve the design and functionality of our site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our site, etc; 3) targeting cookies – used to collect data on how you use the site and your preferences; this allows us to personalize the information you see on our site for you; and 4) third-party cookies – created by a website other than ours. We may use third-party cookies to achieve the following purposes: monitor user preferences and to tailor advertisements around their interests.
Other disclosures: we will not sell or share your data with other third parties, except in the following cases: 1) if the law requires it 2) if it is required for any legal proceeding 3) to prove or protect our legal rights and 4) to buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.
PINTEREST PRIVACY POLICY
As our valued customer, we want to offer you as many options as possible, which is why we’re introducing Pinterest to you. Remember, we’ll never sell your information so you are able to stay protected with us. For some overall information about Pinterest, you need to make sure to sign up to use the products. Make sure to follow all of the guidelines when it comes to using Pinterest (according to Pinterest’s privacy policy) and connecting it with our dental office. Keep in mind, Pinterest is a worldwide service, and you have privacy protections in place to ensure your safety.
ELECTRONIC COMMUNICATION
Our office policies respect Canada’s Anti-Spam Legislation. We use electronic data (emails, telephone texts, etc) to inform you of any information pertaining to your file (i.e. upcoming appointment reminders, general messages, newsletters, payment reminders, marketing etc). If at any time you wish to withdraw consent, you may do so by contacting us at 519-305-9100 or info@coventrydentalcare.ca